Location: Bengaluru
Firm: Mouser Electronics
Technical Help Representatives are answerable for offering service to clients by decoding software and digital element choice for gross sales, clients, suppliers, and different departments inside Mouser to help within the determination of shopping for, promoting, and offering high quality technical help to make sure efficient customer support.
Accountabilities & Essentail Capabilities
- Demonstrates the best high quality of customer support and successfully interacts with all inner and exterior enterprise contacts.
- Makes use of sources successfully to offer clients the perfect element choice for the applying and presents related objects with product assist. Additionally supplies Mouser web site and on-line chat assist.
- Teaches clients find out how to navigate the Mouser web site to permit clients to search out data simply whereas minimizing their want of further assist from the Technical Help workforce.
- Communicates necessities and interacts successfully with clients, suppliers, Buyer Service, Merchandise, and different Mouser departments.
- Attends and contributes to provider trainings and firm conferences.
- Helps the Native Buyer Service workforce and supplies assist for different groups when wanted.
- Helps and participates in firm whole high quality course of and represents the corporate in knowledgeable method.
- Works with minimal supervision and makes impartial selections.
- Maintains correct cellphone and chat protection throughout scheduled work hours and common attendance at work is a necessary a part of the job.
- Ready and prepared to journey to provider coaching seminars and symbolize Mouser at commerce exhibits.
- Different duties as assigned.
Abilities & Certifications
- Reveals understanding of technical specs to help within the number of semiconductor, electromechanical, interconnect, embedded merchandise, and optoelectronic parts and related instruments and equipment.
- Reveals proficiency in the usage of block diagrams, schematics, take a look at tools, and take a look at procedures to investigate and troubleshoot printed circuit board assemblies and sub-assemblies.
- Reveals proficiency in primary circuit concept, evaluation, and design, and/or system-level configurations.
- Capability and want to offer technical assist to exterior and inner clients.
- Capability to know verbal and written communication concerning digital purposes and parts and is ready to ask for clarification when wanted for understanding.
- Proficient use of computer systems, networks, software program packages and different sources, together with expertise in a Microsoft Home windows atmosphere: Web, Microsoft Phrase, Excel, Outlook, and different software program.
- Proficient typing, writing expertise, and math expertise.
- Skilled verbal and written communication expertise in English and extra languages when required.
- Wonderful written and clear verbal communication on Chat, the phone or in individual, and interacts successfully with people and teams inside and out of doors the group.
- Reveals sturdy analytical, organizational and time administration expertise. Analyzes the impression of choices earlier than execution and have to be detailed and thorough in work habits with the power to multi-task.
- Demonstrates efficient time administration and organizational expertise.
Necessities
- Bachelor’s diploma in electronics engineering or equal area of research.
- Reveals the need to offer glorious service, perform correspondences in knowledgeable and courteous method, and work together instantly with clients as wanted.
- Reveals want and talent to advance.
- Minimal or no expertise within the job.
- Works underneath shut supervision.
