Location: Bengaluru
Firm: NetApp
Job Abstract
We at NetApp Inc. are on the lookout for a Technical Assist Engineer to offer enterprise-level help to our clients. You’ll diagnose and troubleshoot software program and {hardware} issues with respect to NetApp Storage. In the end, you can be an individual our clients belief. They may depend on you to offer well timed and correct options to their technical issues. If you happen to’re a motivated self-starter, possess robust customer support and technical problem-solving abilities; and be somebody who embraces challenges. Merely, we’d like to fulfill you.
Major Job Features
- Present Tier II technical help to enterprise shoppers, Resellersand Third-partysupport suppliers on complicated and escalated situations.
- Present troubleshooting and technical help through cellphone, Net primarily based instruments and electronic mail.
- Throughout drawback escalations, act as a liaison between clients and Engineeringsupport.
- Collaborate with different groups and consultants at any time when required to unravel complicated technical points.
- Repeatedly develop abilities leveraging a number of studying instruments obtainable at NetApp Inc.
- Paperwork instances, suggestions, and resolutions clearly within the CRM system, takes possession of sizzling and/or extra political instances escalated from much less senior engineers
- Analysis, doc, and escalate instances as wanted.
- Be versatile in working in shifts (4AM IST to 6PM IST).
- Capable of handle a number of buyer points concurrently.
- Instantly help clients with distinctive verbal and written communication and troubleshooting abilities.
- Energetic participation in Data base creation, trainings, and different documentation actions.
Job Necessities
- Primary understanding ofRAID Ideas.
- Good understanding of Ethernet, TCP/IP routing, FC and iSCSI protocols.
- Aware of NetApp {hardware} (FAS, AFF, Disk Shelf)structure.
- Working information of switches (CISCO / Brocade/ NetApp).
- Understanding of Service Processor/BMC/iLO/RLM functionalities.
- Data of {hardware} elements on Controllers, cabinets, ethernet/ FC switches.
- Fundamentals of SAS, FC, ACP cabling.
- Arms-on set up, administration and upgradation of drivers and firmware’s.
- Aware of logging methodology on switches, FAS and AFF points.
- Primary understanding of storage topology (NAS, SAN, DAS).
- Sturdy communication and negotiation ability for main vital dialogue and expectation administration.
- Sturdy logical/vital considering and problem-resolution ability.
- Will need to have no less than 2-yearsof expertise in a technical buyer help atmosphere or area expertise.
- The person will need to have no less than 1-yearexperience with merchandise and applied sciences in an Enterprise atmosphere.
- Expertise offering enterprise Technical Assist.
Desired Abilities
- Any of NCDA, CCNA, CCNP Knowledge Middle, SNCP, EMCSA Certifications.
- Data of Metrocluster structure.
- Arms on NetApp System Supervisor / OnCommand suite functions.
- Arms on Ontap 7-mode/ Clustered administration.
Schooling
- B. E or B. TECH graduate (Laptop Science, E & C, I.T, E&E) from a reputed faculty.
- 3-5 years of related expertise.
