KIRKLAND, Wash., and SAN FRANCISCO, June 22, 2022 – Tanium, the {industry}’s solely supplier of converged endpoint administration (XEM), and ScreenMeet, the one cloud-native, distant assist answer that’s totally built-in with main ITSM service suppliers, at this time introduced a strategic partnership to ship one-click ScreenMeet periods from the Tanium platform.
Tanium will resell ScreenMeet’s software program as an add-on functionality to the strong Tanium XEM platform, providing 99 % cloud reliability and a seamless remote-desktop expertise that doesn’t require toggling between a number of options. Tanium structure makes ScreenMeet software program accessible on demand from each endpoint.
“ScreenMeet takes benefit of the Tanium platform to ship an prompt remote-desktop answer with out including one other agent to the client surroundings,” stated Rob Jenks, SVP of company technique at Tanium. “And since Tanium has full management over the endpoint, ScreenMeet may be launched securely with elevated privileges, enhancing safety and assist desk time-to-resolution concurrently.”
The built-in answer will provide clients attended (user-approved) and unattended (no consumer current) distant desktop capabilities. Many distributors require further centralized infrastructure for unattended distant desktop capabilities, however the Tanium + ScreenMeet partnership permits unattended capabilities that don’t want further expertise investments to work.
“The continued rise in distributed workforces makes offering environment friendly remote-desktop assist to all endpoints crucial to IT operations and safety success,” stated Lou Guercia, COO at ScreenMeet. “Partnering with Tanium permits us to supply seamless service and safe entry anyplace for our clients.”
Joint Tanium and ScreenMeet clients can count on to see important productiveness positive aspects of their assist desk processes. Early adopters have already skilled:
- A 30 % enhance in stage one first‐name resolutions
- Reductions in case dealing with time from a number of days to lower than half a day
- Important operational price discount
- A simplified expertise for each the agent and the worker being supported
“Tanium and ScreenMeet have created the perfect distant desktop expertise I’ve ever seen,” stated a desktop administrator at IT and cloud options supplier AHEAD. Current Tanium clients can discover out why by contacting their account groups to study extra and new ones can check drive the answer at https://attempt.tanium.com.
About Tanium
Tanium, the {industry}’s solely supplier of converged endpoint administration (XEM), leads the paradigm shift in legacy approaches to managing complicated safety and expertise environments. Solely Tanium protects each crew, endpoint, and workflow from cyber threats by integrating IT, Compliance, Safety, and Danger right into a single platform that delivers complete visibility throughout gadgets, a unified set of controls, and a standard taxonomy for a single shared function: to guard crucial info and infrastructure at scale. Tanium is included among the many Fortune 100 Greatest Corporations to Work For and has been named to the Forbes Cloud 100 record for six consecutive years. In truth, greater than half of the Fortune 100 and the U.S. Armed Forces belief Tanium to guard folks, defend information, safe programs, and see and management each endpoint all over the place. That’s the facility of certainty. Go to www.tanium.com and comply with us on LinkedIn and Twitter.
About ScreenMeet
ScreenMeet was based in 2015 by on-line assembly and buyer assist veterans to construct a brand new technology of cloud-based, enterprise instruments for buyer assist and IT assist desk for industry-leading, globally acknowledged manufacturers. For enterprises in search of to ship distinctive person-to-person buyer assist experiences, ScreenMeet gives purpose-built assist software program that integrates with CRM and ITSM platforms made with the newest cloud applied sciences. For extra info, please go to www.screenmeet.com.
