Cloud providers and internet hosting supplier Rackspace Expertise acknowledged Tuesday {that a} current incident that took most of its Hosted Change e-mail server enterprise offline was the product of a ransomware assault. The corporate shut the service down final Friday.
It was not, initially, clear what had triggered the outage, however Rackspace shortly moved to shift Change prospects over to Microsoft 365, as this a part of the corporate’s infrastructure was apparently unaffected.
Rackpsace affords migration to Microsoft 365
Rackspace mentioned at this time that there’s “no timeline” for a restoration of Change service, however it’s providing Change customers technical help and free entry to Microsoft 365 in its place, although it acknowledged that migration is unlikely to be a easy course of for each person. Rackspace mentioned that, whereas the migration is in progress, prospects can ahead e-mail despatched to their Hosted Change inboxes to an exterior server, as a brief workaround.
The corporate mentioned that the incident was remoted to its Hosted Change enterprise, and that the remainder of its lineup of services and products are absolutely useful. It’s unclear how Rackspace was capable of restrict the entry of the ransomware attackers to at least one nook of its operations, and the corporate didn’t reply to a request for touch upon this level.
The investigation is “nonetheless in its early phases,” in accordance with Rackspace’s official updates on the matter. The corporate added that it’s, as but, unable to determine whether or not any shopper knowledge was affected by the assault, however pledged to inform prospects if that proves to be the case. Some e-mail archives stay accessible, in accordance with the updates, and Rackspace mentioned that it’s working to offer these to prospects “the place out there,” as a precursor to migrating over to Microsoft 365.
Rackspace has additionally employed “a number one cyber protection agency” to help within the investigation, although it declined to call the corporate publicly.
“Out of an abundance of warning, we’ve got put further safety measures in place and can proceed to actively monitor for any suspicious exercise,” Rackspace mentioned in its newest advisory.
In a public assertion, the corporate mentioned that, regardless of the continuing nature of its investigation, it may well say that the cyberattack has affected its backside line. The Hosted Change enterprise generates roughly $30 million a yr, and a chronic outage, with its related prices, is more likely to dent that determine.
Copyright © 2022 IDG Communications, Inc.
