An fascinating alliance has been struck, with Nvidia partnering with IT consultancy Accenture and helpdesk vendor ServiceNow to supply what the distributors are calling the AI Lighthouse, a program designed to assist ServiceNow clients rapidly undertake generative AI instruments.
The IT service administration and customer support markets appear a pure match for generative AI. When clients or workers need assistance with one thing, that’s the place generative AI can shine.
AI Lighthouse is designed to permit ServiceNow clients to construct and deploy customized generative AI giant language fashions (LLM) and functions to advance their enterprise targets.
Nvidia brings the AI {hardware} and software program sources, and Accenture brings the IT expertise and consulting expertise to deploy the know-how on ServiceNow’s enterprise automation platform and engine.
ServiceNow already affords varied AI instruments to its clients, corresponding to software program that makes use of pure language processing (NLP) to reply consumer questions 24/7 by means of chat bots, in addition to a no-code methodology for creating and deploying new language fashions.
Nvidia brings its DGX AI supercomputers and DGX Cloud platforms to the desk, together with its NeMo software program, which it says will present AI Lighthouse customers with “full‑stack computing for mannequin coaching and tuning,” whereas Accenture will leverage its deep purposeful and trade information and generative AI technique. The corporate just lately dedicated $3 billion in funding cash to AI.
The aim of the AI Lighthouse program is to:
- Scale back tedious guide work for customer support professionals by serving to them resolve issues sooner.
- Deflect instances by selling self-service choices through the use of pure human language to resolve the issues.
- Generate content material routinely, corresponding to search outcomes, work notes, and information base articles.
- Enhance developer productiveness with clever suggestions for code.
“This can be a transformational second for enterprise to revolutionize how work will get finished,” stated ServiceNow chairman and CEO Invoice McDermott in an announcement. “We anticipate the AI Lighthouse buyer program to encourage breakthrough concepts with large ROI: ‘return on intelligence.’”
The providers can be found now.
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