(Tel Aviv, Israel – January 18, 2023) — Notion Level, a number one supplier of superior menace safety throughout digital channels, at the moment introduced that it has launched Superior Menace Safety for Zendesk, the champions of service-first CRM software program, to offer unparalleled detection and remediation providers for Zendesk clients. Notion Level clients can now shield Zendesk together with their e-mail, internet browsers and different cloud collaboration apps from a single, consolidated platform with the very best detection charges within the trade.
Helpdesk and buyer help employees talk repeatedly with individuals exterior of the group, making them particularly weak to exterior threats originating from malicious content material inside help tickets. Content material uploaded externally can doubtlessly be used as a car for cyberattacks, permitting malicious payloads to enter a corporation’s system.
Notion Level’s Superior Menace Safety for Zendesk, a multi-layered menace prevention platform, boosts Zendesk’s primary native safety to guard clients from probably the most superior malware and social engineering assaults. Simply deployed to guard all customer-facing personnel, Notion Level scans each single ticket attachment coming by way of Zendesk (together with embedded URLs/recordsdata) in close to real-time, utilizing a mix of patented dynamic and static detection layers, based mostly on menace intelligence, superior algorithms and machine studying. Notion Level’s next-generation sandbox expertise uniquely scans 100% of content material, 40x quicker than conventional applied sciences, to attain unprecedented visibility into any sort of assault, together with superior assaults like APTs and zero-days. Zendesk clients will be capable of quickly remediate any assault that slips by way of the cracks by way of the help of Notion Level’s free-of-charge 24/7 managed incident response service.
“The menace panorama is just changing into extra advanced, with menace actors initiating extra superior assaults throughout a number of assault vectors,” stated Peleg Cabra, Product Advertising and marketing Supervisor, Notion Level. “Including Zendesk integration to our Superior Menace Safety platform permits Zendesk customers to guard their organizations in opposition to malware and social engineering assaults that will in any other case keep away from detection by conventional cyber protection mechanisms. The providing not solely secures Zendesk’s help channels, but additionally reduces SOC group workloads by way of the help of Notion Level’s managed incident response service.”
Superior Menace Safety for Zendesk has already been efficiently deployed by Agoda, a global hospitality firm with over 7,000 workers worldwide, which makes use of Zendesk to course of all buyer requests. Over a three-month interval, Notion Level’s resolution scanned over 385,000 root recordsdata, scanned round 69,000 embedded recordsdata and URLs, recognized and prevented 187 malicious occasions, and dynamically scanned all site visitors at a mean of seven.1 seconds, with 75% of content material dynamically scanned in simply three seconds.
“Notion Level has been instrumental in strengthening and fortifying each our group and our Zendesk techniques,” stated Man Fridman, Head of Safety Operation and Response, Agoda. “Securing Zendesk is vital to the success of our buyer relationships. Past future-proofing in opposition to potential threats, Notion Level additionally permits our SOC group to deal with different necessary safety areas resembling monitoring, testing, and analyzing our total safety posture. This mix of modern expertise and dependable consumer servicing has offered us with the arrogance to function with zero to little friction.”
Learn extra concerning the Zendesk case examine with Agoda right here.
Notion Level’s superior menace safety resolution is now obtainable for Zendesk Assist merchandise. Learn right here for extra details about defending Zendesk.
About Notion Level
Notion Level is a Prevention-as-a-Service firm for the quickest and most correct next-generation detection and response to all assaults throughout e-mail, cloud collaboration channels, and internet browsers. The answer’s natively built-in incident response service acts as a drive multiplier to the SOC group, lowering administration overhead, enhancing consumer expertise and delivering steady insights; offering confirmed finest safety for all organizations.
Deployed in minutes, with no change to the enterprise’s infrastructure, the patented, cloud-native and easy-to-use service replaces cumbersome legacy techniques to forestall phishing, BEC, spam, malware, Zero-days, ATO, and different superior assaults nicely earlier than they attain end-users. Fortune 500 enterprises and organizations throughout the globe are stopping content-borne assaults throughout their e-mail and cloud collaboration channels with Notion Level.
To be taught extra about Notion Level, go to our web site, or observe us on LinkedIn, Fb, and Twitter.
