Location: Mumbai
Firm: Eaton
Job Description
For those who need to be a part of one thing particular, to be a part of a successful crew, to be a part of a enjoyable crew – successful is enjoyable. We’re wanting ahead to a Service Engineer based mostly in Mumbai, India. In Eaton, making our work thrilling, partaking, significant; making certain security, well being, wellness; and being a mannequin of inclusion & range are already embedded in who we’re – it’s in our values, a part of our imaginative and prescient, and our clearly outlined aspirational targets. This thrilling position provides alternative to:
General accountability for 3 section for assigned territory
- Buyer dealing with & buyer satisfaction – clarification of root trigger evaluation, assurance to clients relating to merchandise & companies.
- Work with Mission crew to grasp the Mission Resolution supplied & take over the Buyer assist from the Mission crew,.
- Handle & Personal the Buyer breakdown calls, PM Name & Spares planning for the area
- Do the SAT- Web site acceptance take a look at as per agreed SOW.
- Handle the Vendor & inside crew related in Service operations
- Accountable for each day replace on the Name administration as per SLA for RT & TAT
- Preserve all data of the order- PO /bill copy, Statutory paperwork required as per Buyer , Handing over paperwork, coaching paperwork , PM & Breakdown data, RCA ‘s and so forth.
- Crew Administration & Crew Improvement with Talent Matrix on all Merchandise being dealt with
- Coaching of crew members/Service Franchisee on the security & technical facets for the UPS companies.
- Guarantee/DOA/AMC administration of the Programs
- Handle hiring/mentoring /motivating of crew members down the road (if any)
- Security Instruments & PPE adherences for all Discipline engineers managing the service.
- Preserve excessive buyer satisfaction for the assigned undertaking and clients within the area
- Intensive journey throughout the area assigned to maintain the shopper relationship.
{Qualifications}
Requirement:
- Diploma/Bachelor’s Diploma in Electrical/Electronics & telecommunication is a should.
- Course of oriented and buyer centered particular person with a drive to supply highest degree of discipline service assist to the crew to enhance gross sales and profitability.
- Requires data for UPS in addition to working data of {the electrical} business.
- Should have 3-6 yrs. of expertise in dealing with Licensed Service Supplier/Channel network-Set up, Break Down Upkeep, Preventive Upkeep, Disaster Administration in case of accidents, Multi location initiatives administration, AMC & Spares gross sales.
- Sturdy interpersonal abilities.
