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HomeITExhausting Rock’s Andrew Gowens on Streamlining CX

Exhausting Rock’s Andrew Gowens on Streamlining CX


The Exhausting Rock model is thought broadly with its cafes, eating places, outlets, and on line casino properties and prospects who patronize its venues world wide. The difficulty was there have been totally different digital experiences for patrons who have interaction with totally different branches of the corporate. This grew to become more and more difficult as extra properties and venues have been acquired and added to the combo.

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Andre Gowens

Seminole Exhausting Rock Assist Companies

Andrew Gowens, vp of enterprise structure, software program engineering and information analytics with Seminole Exhausting Rock Assist Companies, seems on this episode of That DOS Received’t Hunt. He discusses consolidating and streamlining totally different digital buyer experiences that have been in use throughout Exhausting Rock’s properties. Making the change grew to become more and more mandatory, he says, because the model continues its development and enlargement. Gowens shares a number of the strategic IT decisions Exhausting Rock made to alleviate the complications and confusion that would develop when prospects go to its totally different retailers.

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