No matter what strategic initiative your organization is driving, subject matter experts (SMEs) are always at the center because of their deep knowledge and expertise. And while well-known, veteran SMEs are often consulted, rising SMEs should also have the opportunity to step up and share their wisdom. Diversifying contributions in this way prevents burnout, improves employee recognition, and creates a continuous transfer of knowledge as your SMEs come and go.
In this release, we’re introducing SME Auto-Assign so you can take a more systematic approach to SME engagement in Stack Overflow for Teams, empower rising SMEs to contribute, and ultimately improve site metrics like median time-to-answer. We’ve also added the ability to convert helpful Enhanced Search summaries into first-party Q&A discoverable and reusable in your instance.
Subject matter experts (SMEs) in Stack Overflow for Teams are people linked to tags they have expertise in so they’re notified of new questions and can provide prompt, trustworthy answers. This workflow efficiently captures, validates, and distributes SME knowledge to your community. SME Auto-Assign now simplifies the process even more—it automatically assigns SMEs to tags based on how much reputation they earn so quality contributions increase with less manual effort. Learn more about how it works below.
Up until this release, SME management has been manual in Stack Overflow for Teams to allow for more admin control. SME Auto-Assign now gamifies the process by giving admins the option to set a predefined reputation threshold that makes sense for their community. Once users earn this reputation threshold for a tag, they’ll automatically become a SME for that tag. You can learn more about the feature settings and how to configure them here.
Stack Overflow recommends having no less than 2-3 SMEs on your hottest tags since greater SME protection results in higher reply charges, extra Content material Well being critiques, and higher total neighborhood well being. In a future launch we’ll have higher SME protection reporting and automated SME demotion based mostly on inactivity.
So admins and moderators can monitor how Auto-Assign is impacting SMEs, we’ve added a brand new SME web page accessible from Customers > Topic Matter Consultants. The “Assigned by” column tells you whether or not the consumer has been robotically or manually assigned a SME standing. We are going to replace this web page in future releases based mostly on buyer suggestions.
Finish-users can observe their progress towards SME standing for tags on the Homepage Tags widget. They’ll additionally decide out of being a SME for auto-assigned tags on the Homepage tag preferences module.
With this launch, all Stack Overflow for Groups Enterprise websites now embrace OverflowAI options. New OverflowAI administration choices permit admins to extra simply configure OverflowAI options in your Stack Overflow for Groups occasion and offer you extra management over which customers and Person Teams have entry to Enhanced Search. When you have questions on these modifications, contact your account govt or buyer success supervisor.
Enhanced Search makes use of AI to summarize probably the most related search outcomes out of your inner neighborhood and the broader neighborhood on stackoverflow.com into complete solutions. With this launch, you possibly can convert useful Enhanced Search summaries into new questions and solutions which are discoverable and reusable in Stack Overflow for Groups.
For added particulars on the enhancements above and different updates with the newest launch, view the 2024.7 release notes.
