When your organization’s knowledge community contributes their learnings and solutions on an ongoing basis, it makes it easier for others to reuse them and be more productive. Sometimes it takes subtle nudges to encourage these contributions, and other times product workflows need to be simplified. This Stack Overflow for Teams release includes a mix of both, including updates to qualifications for who can place bounties, improvements to the user search experience, and the ability to summarize Slack threads into questions and answers with Auto-Answer, an OverflowAI feature. OverflowAI is a GenAI-powered add-on to your Stack Overflow for Teams Enterprise subscription (additional fees apply).
Let’s take a look at the fifth Stack Overflow for Teams Enterprise release of the year in more detail.
We recently reimagined the Weekly Dashboard Report to present community insights in a more meaningful and compelling way to management stakeholders. In this release, we’ve added insights and visualizations that make it even easier to demonstrate how your knowledge community breaks down silos and impacts the business.
Connectivity is a characteristic on the Dashboard that helps you observe and act on cross-functional collaboration metrics to enhance productiveness and innovation. The Weekly Dashboard Report now contains Connectivity insights that present what number of questions are answered by somebody in a unique division or with a unique job title.
Information visualization makes it simpler to digest and make sense of neighborhood insights. We’ve added information visualization to the report so you possibly can shortly scan it and see traits like tags with essentially the most posts and what number of customers are contributing to your website.
Connecting the appropriate individuals on the proper time maximizes collaboration and studying in Stack Overflow for Groups. However discovering the appropriate individuals to resolve your drawback is usually a problem if a number of individuals share the identical title or their area experience isn’t simply seen. We’ve made the next person search enhancements so your groups discover the appropriate individuals quicker.
Now you can search customers by e mail and Exterior ID (if configured through your single sign-on supplier) along with title to seek out individuals quicker. This variation applies when including a person to a query, including an issue knowledgeable (SME) to a tag, including a person to a Consumer Group, and including a person to a Group.
When trying to find a person, essentially the most related SMEs will seem on the high of the outcomes primarily based on the tags used within the content material.
Bounties are a approach to encourage different customers to reply a query by awarding status. You possibly can connect bounties to both your individual query or one other person’s query. Now, each website directors and moderators can allocate bounties with out utilizing their private status factors so it’s simpler to incentivize neighborhood contributions and improve reply price. Previous to this launch, you needed to fund a bounty with your individual status.
We proceed to reinforce the Stack Overflow for Groups API so you possibly can construct customized studies, workflows, and integrations. This API v3 replace makes it simpler so that you can discover, handle, and report on customers:
- Save time and handle Group onboarding and membership at scale with the flexibility to bulk add and take away customers from a Group.
- Handle and report on customers extra successfully with a brand new /customers/handle endpoint that returns fields like whether or not or not a person is deactivated and once they final accessed the positioning.
- Fetch the person you’re in search of quicker with the flexibility to get them by ExternalID in case you have it configured through your single sign-on supplier.
Within the final 12 months we’ve made a number of updates to our Slack app so it’s per each different Slack app experiences and the Stack Overflow for Groups browser expertise. Current updates embrace the flexibility to upvote posts from Slack, in thread responses, and @ command assist. On this launch we’ve added markdown assist for Q&A our bodies so when customers retrieve content material from Stack Overflow for Groups, any relevant formatting might be transformed to markdown. This variation applies to each our normal Slack app and Auto-Reply app.
OverflowAI is a GenAI powered add-on module to your Stack Overflow for Groups Enterprise subscription (extra charges apply).
Too many essential discussions and resolutions get misplaced in chat threads between a small group of individuals. Whereas many people know that transferring this information to a central place the place it may be found and reused by total groups and departments will unblock extra individuals, the method takes guide work and time. We’ve expanded Auto-Reply performance to make this simpler: It now makes use of AI to shortly summarize threads into digestible questions and solutions captured in Stack Overflow for Groups to allow them to be voted on, verified, and routinely accessed in Slack for the following one who has this query. This creates a steady knowledge-sharing loop that’s accelerated by each AI and your Stack Overflow for Groups neighborhood, all with out leaving Slack.
Wanting forward, Microsoft Groups prospects will quickly have the ability to use Auto-Reply to summarize conversations into digestible Q&A in Stack Overflow for Groups. Each Slack and Microsoft Groups prospects may even have the ability to use tag filters to enhance the relevance of Auto-Reply replies. In the event you’re excited about studying extra about OverflowAI and its options, attain out to your Buyer Success Supervisor or Account Govt.
For added particulars on the enhancements above and different updates with the most recent launch, view the 2024.5 release notes.
