This release is anything but basic—you’ll see upgrades that give users new and more streamlined ways of interacting with features that are foundational and unique to the Stack Overflow for Teams experience, like tags and voting, while still maintaining their core value of enabling organic, community-driven knowledge discovery and management.
These enhancements make it easier to foster self-sustaining communities that organically find, contribute, and update the knowledge users need to do more innovative work at your organization. This release will not only augment the SME experience but also allow users to more easily discover and engage with SME knowledge in their existing workflows.
Manage Articles more efficiently and boost engagement
Whereas the question-and-answer (Q&A) format in Stack Overflow for Groups is nice for in search of options and concepts, groups typically have to seize associated data that isn’t suited to Q&A, like enterprise selections, how-to steerage, and bulletins. With Articles, you’ll be able to retailer this kind of long-form documentation within the platform in order that it may be voted on, found, and maintained alongside questions and solutions, lowering context switching and streamlining content material administration.
On this launch, we’re upgrading Articles so you’ll be able to extra effectively handle their lifecycle, enhance content material high quality, and increase engagement.
Expanded editing permissions
Previous to this launch, article authors might grant particular individuals or Person Teams edit permissions. However typically it makes extra sense to supply natural neighborhood updates if an article’s contents will change often over time. With this launch, article authors have the flexibleness to grant everybody on their web site permission to edit an article. This permission setting is now the default for all newly created articles, however web site directors can change their web site’s default permissions if wanted.
Slack and Microsoft Teams notifications
With our Slack and Microsoft Groups integrations, Stack Overflow for Groups customers can search and seize data with out leaving chat and automate channel notifications for related questions and solutions. To extend article visibility and engagement, customers can now mechanically notify choose Slack and Microsoft Groups channels of newly revealed articles tagged with related subjects.
Subject Matter Expert (SME) label
When a query is answered by a Topic Matter Knowledgeable (SME) of one in every of its tags, the label “Answered by a subject knowledgeable” shows to let customers know that the reply got here from a reliable supply. To raised floor SME experience and enhance neighborhood belief in article content material, an analogous label now seems on articles when the creator can be an SME for one of many article’s tags.
New Articles endpoint
To scale article administration even additional, we’ve added a brand new endpoint to the Groups API v3 that permits you to create, edit, and report in your group’s articles.
Speed up time-to-answer with the new Tags page
Tags are foundational to how data is organized and found in Stack Overflow for Groups and can be utilized to mechanically floor useful data to customers when and the place they want it. Since tags additionally notify Topic Matter Specialists (SMEs) of recent questions of their areas of experience, they may help you construct a self-sustaining community of area specialists who make their data extra accessible to your neighborhood as a substitute of answering the identical questions again and again.
“No SME assigned” filter
Apply a “No SME assigned” filter on the Tags web page to extra simply assign SMEs to tags with out one so they begin getting notified of recent questions and might present immediate, authoritative solutions.
To spice up SME engagement and scale back median time-to-answer much more, entry these further insights from the brand new Tags web page:
- Get concepts for which customers are the most effective SMEs for a selected tag by clicking to see who the tag’s prime answerers are within the final 30 days and all time.
- Guarantee customers know when to make use of or subscribe to your web site’s tags by extra clearly seeing which of them are missing utilization steerage.
Stop tag overlap and optimize navigation by seeing if tags with a low variety of posts will be merged with a associated, extra widespread tag.
Do more with the Stack Overflow for Teams API
The Stack Overflow for Groups API permits you to combine your knowledge-sharing platform with different third-party or home-grown purposes past our out-of-the-box integrations to satisfy your particular organizational wants. On this launch, we’re introducing new knowledge fields and a brand new endpoint for Groups API v3 that will help you proceed to increase and enrich Stack Overflow for Groups.
Tags
The tags API endpoint now stories what number of customers are watching a selected tag. This may be useful in gauging the recognition of a tag and the way a lot visibility this tag receives. The tags endpoint additionally:
- Experiences on the submit depend, creation date, and subject material knowledgeable depend fields.
- Helps filtering based mostly on whether or not tags have SMEs or not.
- Helps querying by the partial identify of the tag
- Routinely consists of SMEs with /tag/{id}. It’s not essential to make an extra name to /tags/{id}/subject-matter-experts
Answers
The solutions API endpoint will now report when a solution is offered by a subject knowledgeable with an SME label. This may be precious for quite a lot of reporting functions.
Email addresses
The customers API endpoint now stories the e-mail addresses of customers. E mail addresses are sometimes an necessary identifier when integrating Stack Overflow for Groups with different techniques and purposes.
Articles
A model new endpoint for API v3. Now you can create, edit, and report on Articles through the API.
Additional updates in the 2023.3 release
Discover more content with new navigation & accessibility updates
A cleaner and better-organized navigation menu helps customers uncover content material and alternatives for engagement that may result in extra motion of their organizational communities. This new navigation consists of elevated visibility of key options, improved accessibility, and extra distinguished buyer model shade.
We’ve additionally made accessibility updates to the markdown-switching icons within the textual content editor to look white when in high-contrast mode. Moreover, the next gadgets now meet WCAG 2 AA distinction ratio thresholds: tags, date and time on Q&A content material, “Draft saved” textual content, and web page quantity and pagination controls.
Get insights into Community activity
Communities are shared areas the place customers make the most of a strategic mixture of tags to collaboratively study, share, and resolve issues round particular subjects or domains. This extremely centered collaboration can have a constructive affect on platform engagement metrics like median time to reply. An insights widget now shows on a Group’s overview web page to showcase its median time to reply, reply ratio, and interplay price to encourage customers to contribute content material.
Now you can create communities with as much as 30 tags to foster collaboration throughout extra subjects. This tag improve additionally applies to the Dashboard the place now you can filter by as much as 30 tags.
Upvote community content from chat
Voting is central to our mannequin of fostering neighborhood engagement and high quality content material contributions. Stack Overflow for Groups customers upvote questions and solutions to point that they’re useful and increase them to the highest of feeds, making them extra discoverable. Customers who persistently contribute useful content material can accrue repute factors, signaling to the neighborhood that they’re considerate teammates.
Previous to this launch, customers might solely upvote content material from inside the platform. Now voting is simpler than ever with the addition of an “Upvote” button to Slack and Microsoft Groups notifications. This new performance permits customers to have interaction with their communities extra typically with out switching apps. These updates shall be mechanically carried out with the 2023.3 launch and no further replace to the chat integration is required.
Update user roles using SCIM
SCIM integrations can now promote and demote customers from common consumer, moderator, and admin statuses. A brand new checkbox on the SCIM administration web page allows the admin promotion/demotion function. Beforehand, the SCIM integrations might handle Moderator and Person roles solely. This launch provides further performance to handle the admin position.
For added particulars on the enhancements above and different updates with the most recent launch, view the 2023.3 launch notes.
