Clean display once you hit the schedule button
TLDR; Did a free trial simply finish? Delete every part and create a brand new Chime account in your AWS account.
I used to be educating an Azure Cloud Safety Class and on the sixth of a 6-week class I went in to schedule the category session with AWS Chime and it doesn’t matter what I did, it wouldn’t work.
Once I hit the schedule button I acquired a clean display. I additionally acquired errors that mentioned I didn’t have entry to schedule a gathering and to contact an administrator or one thing to that impact.
Any time you consider writing an error message that claims “Contact your administrator” DON’T. Cease proper there. I don’t know what number of occasions I acquired an error like this when I'm the administrator! It is not useful. As a developer it's best to be capable of see the function that's logged in and know that the particular person is an administrator, or simply do not do it. Present a helpful error message.
I attempted numerous issues like deleting and re-adding customers or utilizing new customers to schedule a gathering however nothing I attempted labored.
As well as, I used to be going to attempt to login to an previous account to arrange a gathering, however I could not login. Then I could not reset the password on the previous account, and I additionally could not arrange a brand new account, as a result of at that second, I could not get both SMS textual content messages or emails. The issue with the e-mail messages could have been me however I do not know what was happening with the textual content messages. However I should not need to do all that within the first place.
I submitted a assist request about an hour earlier than my assembly. I don’t know if some error message went to some e mail however that wasn’t useful. Both they didn’t ship it in time or it went to some mailbox and I didn’t discover it. I used to be busy attempting to repair the issue on this pressing scenario and don’t have time to be gazing an e mail inbox questioning if and when a message will present up.
Repair: Want a quantity to name! Additionally: Don't inform me to enroll in assist to pay to report bugs and system points. It looks as if in case you pay for a service it ought to work? IDK.
At any charge, I lastly fastened this by fully deleting every part to do with Chime in my AWS account which is a part of an AWS Group and related to SSO. Then I fully re-created every part to do with Chime in that account and it labored.
That ^^^ is okay for me with simply a few customers. That's NOT OK for a big group that would wish to take away and re-add 1000’s of customers.I hope AWS fixes this quickly. I acquired fortunate. If my shopper was cantankerous (they weren't) it might have price me cash.
What I spotted later, is that I had an expired free trial. Not one of the error messages mentioned something a couple of free trial ending. Not one of the error messages clearly advised me the best way to repair the issue.
In truth, I by no means needed a free trial. I believed that by signing up for AWS Chime Professional and since I had had a Chime account in one other AWS account I’d simply get charged. I used to be merely transferring issues round as a result of I’m within the strategy of restructuring.
The timing of this difficulty with incapacity to schedule conferences in relation to the free trial ending leads me to consider that was the difficulty. In case you have arrange Chime as a free trial…concentrate on this and plan forward. Hopefully it will get fastened.
If this helped you otherwise you had this downside, please clap!
Teri Radichel — Comply with me @teriradichel on Twitter
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