Anybody with a Home windows OS should have heard and used Skype and loved its wonderful options for a very long time.
Skype is a well-respected software by its customers. Nonetheless, regardless of this, the app has a number of Achilles’ heels, with the commonest Skype video name frustrations being “The content material of this message is unsupported.”
The issue often happens when customers attempt to use the video name function; nevertheless, all different options are unaffected.
This video name drawback is remoted to Skype Dwelling and has not affected Skype for Enterprise. Furthermore, it’s not particular to any OS equivalent to Home windows 10, Xbox, Android, or iOS skype app, and the issue may even happen as a part of an echo/sound check.
The issue is extra of frustration as a result of despite the fact that it results in name failure, it doesn’t suggest a failed name however factors to an issue with {hardware} or an unsupported gadget.
Causes for “the content material of this message is unsupported” error message
Home windows 10 bug: If in case you have not too long ago up to date your Skype home windows 10 app, you would possibly wish to revert to the older model to resolve this problem. That is often present in newer variations, and thus it often implies that the app faces some connectivity points.
{Hardware} problem: As mentioned earlier, the “The content material of this message is unsupported in Skype” error implies an underlying {hardware} performance drawback. That is often attributable to outdated {hardware} that must be up to date.
Precautions
Earlier than you repair your loved one software, be sure that to comply with the under precautions that you must take to repair and shield your system from any mishap safely.
1. Again up Skype information
It is necessary that you simply again up Skype information so to simply entry it if you set up it once more.
Step 1: Concurrently press the Home windows and “R” key in your keyboard to open the Run dialog field.
Step 2: Sort “%appdatapercentskype” in it after which press OK.
Step 3: Now transfer the “My Skype Obtained Recordsdata” folder and “You Skype Title” folder to a different location in your system.
2. Create a system restore and backup registry
To reinstall Skype in your system, you would need to utterly take away all of the associated recordsdata, which suggests making adjustments to the Home windows registry.
Nevertheless, modifying the Home windows registry would possibly result in an unstable system, so it’s best to create a system restore and in addition a backup registry.
(I) Creating system restore level
Step 1: Press the Home windows key and S key in your keyboard concurrently. A search dialog field will seem.
Step 2: Sort “restore” within the field after which go to create a restore level.
Step 3: Now, in System Safety, go to Create. Describe the restore level after which create it.
(II) Backup registry
Step 1: Concurrently press the Home windows icon key and R key in your keyboard. A run dialog field will open.
Step 2: Sort “regedit.exe” within the run dialog field after which press enter. The registry editor window will open.
Step 3: Within the Registry Editor, select the registry keys and subkeys you wish to again up.
Step 4: Go to File after which go to Export to decide on the placement and the backup recordsdata’ identify. Save the adjustments.
3. Restoring from a restore level and registry backup
(I) Restore the system utilizing a system restore level
Step 1: Open the Management panel after which go to System and Safety.
Step 2: In that, go to File historical past. Now go to Restoration after which Open System Restore. Click on Subsequent.
(II) Restore registry
Step 1: Concurrently press the Home windows key and R key to open the run dialog field.
Step 2: Sort “regedit.exe” within the Run dialog field and press enter.
Step 3: Within the Registry Editor, go to file after which go to Import Registry File.
Step 4: Choose the placement of the backed-up recordsdata after which click on Open.
4. Addon security
Different security precautions that you could deal with to make sure that all of your recordsdata are correctly backed up on:
- exterior hard-drives or transportable storage gadgets equivalent to compact disks, flash drives, and many others.
- Cloud drives equivalent to Google Drive, Microsoft OneDrive, Apple cloud storage, Dropbox, and many others.
Now that we’ve got taken the mandatory precautions let’s get on with fixing it to unravel the “The content material of this message is unsupported” Skype error.
Fixes
Right here we’ve got listed 5 options to the “The content material of this message is unsupported” Skype error that will help you resolve this 60 seconds name drop problem.
We perceive how vital Skype is so that you can join along with your family members, particularly on this do business from home state of affairs, so allow us to show you how to resolve this problem.
Repair 1: Replace Skype
Skype is a little bit of a insurgent, and in case you refuse to concur to its calls for, the app would possibly begin performing bizarre.
“The content material of this message is unsupported” error is part of this weirdness of Skype.
You possibly can endure the next steps to make issues proper:
Step 1: Go to the official Skype web site. From there, obtain the most recent model of Skype and set up it in your gadget by clicking on the obtain button.
Step 2: Alternatively, you’ll be able to seek for the most recent Skype model updates on Home windows Retailer.
Step 3: You can too replace your basic Skype app for PC or change to the most recent Skype, no matter fits you finest. For this, open the Skype app and go to the assistance part. Subsequent, click on on “Test for Updates,” after which let the app replace.
Repair 2: Uninstall and Reinstall your Skype
Even after updating the home windows and Skype variations, in case you nonetheless see “The content material of this message is unsupported” error, you’ll be able to attempt to uninstall after which reinstall Skype out of your system.
This process is a well-liked repair to resolve the connectivity problem between the most recent Skype for Home windows 10, and different variations of Skype put in on non-windows gadgets.
Half 1 – Uninstallation
To uninstall Skype, that you must comply with the below-given steps:
Technique 1: Guide or GUI (Graphical Consumer Interface)
Step 1: Shut Skype and Give up.
Step 2: Press the Home windows and R keys in your keyboard concurrently.
Step 3: Within the dialog field, kind appwiz.cpl after which press OK.
Step 4: In this system and options, seek for Skype within the listed applications and right-click on it. Now click on Take away or Uninstall to uninstall Skype.
Step 5: Go to C:Program Recordsdata listing/folder and discover the Skype and SkypePM folders. Delete these folders.
Technique 2: Utilizing Command Line
Step 1: We’ll use Home windows PowerShell for this. Search “PowerShell” within the home windows search bar.
Step 2: Select to “Run as administrator.”
Step 3: Within the popped up window, run the next command by urgent the Enter key to uninstall Skype – get-appxpackage *skype* | remove-appxpackage
Half 2 – Eradicating Skype from the registry
This won’t be essential in some instances, nevertheless for these few exceptions, allow us to perceive methods to take away skype from the registry.
Step 1: Concurrently press Home windows and R keys in your keyboard to open the run dialog field.
Step 2: Sort “regedit.exe” within the dialog field and press enter to open the Registry Editor.
Step 3: Go to the Edit tab and click on discover. Seek for “Skype.”
Step 4: Click on Subsequent to navigate by search outcomes. Proper-click on each search consequence and delete it.
As soon as the uninstallation is efficiently accomplished, restart your laptop and transfer to the subsequent half.
Half 3 – Reinstallation
After the uninstallation, you’ll be able to reinstall your loved one app by following the under steps:
Step 1: Open Microsoft Retailer in your PC and seek for the “Skype” app.
Step 2: Click on on the “Get” button to begin downloading it. As soon as it’s downloaded, click on on “Set up” to put in it in your system.
After uninstalling and reinstalling Skype, verify whether or not the “The content material of this message is unsupported” error is resolved or not by attempting to make a number of video calls.
Repair 3: Change to the Traditional model of Skype App
“The content material of this message is unsupported in Skype” error in Skype was not encountered by customers till the newer Skype for Home windows 10 grew to become obtainable.
Thus, we are able to assume that the older basic model of Skype was free on this bug, and changing your newer model with the basic model of Skype looks as if the most effective, best, and a assured choice for many of us.
Sure, we all know you had switched to newer Skype since you like that it was obtainable with many fashionable and thrilling new options. Additionally, basic skype is heavier on sources and irritates infamous advert banners that rendered us mesmerized with the clear and trendy new Skype.
However getting tortured by “The content material of this message is unsupported in Skype” error will not be value it.
To put in the basic model of Skype, comply with the uninstallation steps from repair 2 after which comply with the under steps.
Step 1: Go to Skype’s official homepage and go to the Obtain Skype web page.
Step 2: Within the Skype for Desktop part, choose “Get Skype for…” in keeping with your Working system. For Microsoft Home windows desktop OS, choose “Get Skype for Home windows” within the dropdown menu subsequent to the obtain button.
Step 3: Save the downloaded file after which double click on on it to put in.
Step 4: Observe the directions to obtain it efficiently.
Step 5: Now launch the category Skype model and get calling.
Repair 4: Test for Home windows Replace
If updating Skype didn’t resolve your problem, there is likely to be incompatibility because of an outdated Home windows model.
Utilizing Skype on an outdated Home windows model can result in crashes and failures in your Skype app.
To replace your home windows model, comply with the under steps:
Step1: Open the “Settings” app in your system, and go to the “Replace & Safety” choice. To open the Settings app, press the Home windows key, and I key concurrently in your keyboard or search Settings within the home windows search bar.
Step 2: Within the Replace & Safety, click on on the “Test for Updates” choice.
Step 3: From the record of obtainable updates launched by the Home windows group, obtain and set up all of them.
Step 4: As soon as the set up is full, restart your system to permit the adjustments to happen.
Now, attempt to begin Skype and use the calling function. Your problem might need been resolved.
If this answer can not resolve your problem, preserve studying forward.
Repair 5: Replace your drivers
Typically the error “The content material of this message is unsupported in Skype” is likely to be because of defective or outdated drivers.
If the drivers put in in your system are incompatible, they will result in a really messy system that results in the Skype video calls getting dropped after 60 seconds.
For this, that you must take away these drivers and reinstall or replace them both manually from the system vendor’s web site or let the system do it.
Listed below are just a few steps that is likely to be useful to you in troubleshooting drivers manually:
1. Driver Supervisor
Step 1: Press the Home windows and X keys concurrently in your keyboard and choose System Supervisor.
Step 2: Find the gadget that has a defective image subsequent to it and right-click on them.
Step 3: Choose the replace.
Restart the system after uninstallation is accomplished to permit the adjustments to take impact.
2. System Verifier
Step 1: Within the begin menu and search “Verifier.”
Step 2: Open Verifier after which comply with the prompts to troubleshoot the drivers.
Last Phrases
Attempting to make use of skype on Xbox, Android, Home windows, or iOS skype desktop app for making video calls however getting a content material unsupported error has been confronted by virtually all skype customers.
On this article, we tried that will help you repair the skype home windows 10 and different OS errors attributable to outdated apps, home windows model, drivers, or echo sound check.
If these fixes are unable to offer an answer in your points, chances are you’ll share the issue on skype assist and chat with the licensed particular person or get in-person assist from specialists.
The specialists might require you to share your e mail tackle associated to your skype account and screen-shot with the particular person in cost to obtain a customized answer.
