The final time I used Amazon Chime it labored. Now it doesn’t.
The final time I used Amazon Chime it began failing in the course of a six week class. The issue was that I had signed up for a Professional account however in some unspecified time in the future the free trial ended. I needed to soar by means of various hoops to attempt to repair that drawback. I’d have paid for the free trial. I didn’t care about that. I simply needed it to work.
Right this moment I believed I’d simply login and take a look at it once more and schedule a gathering.
BUT NO.
As soon as once more I’m getting in circles upon circles to attempt to arrange an AWS Chime person account. Someway an AWS Chime person account is linked to an Amazon account.
That’s simply improper. I’ve telephone numbers related to accounts I exploit to purchase issues and I don’t need these accounts related to an account I exploit for Chime calls.
The PROBLEM is that I can’t create a brand new Chime account if an electronic mail or telephone quantity is related to another account. I’ve so many Amazon and AWS accounts that I don’t even know which telephone quantity is related to what. I’ve separate accounts for various functions.
Let me reuse a quantity in a private procuring account on a enterprise chime account.
Let me reuse a enterprise quantity on a enterprise procuring account on a separate Amazon account for Chime.
Let me use a quantity related to an AWS account with Amazon Chime.
So I attempt to create new accounts and login with accounts and I get error after error saying that I can’t create a brand new account as a result of that electronic mail or telephone quantity is already in use. I hold making an attempt and making an attempt completely different choices like logging in with a telephone quantity and resetting the password to determine which account that telephone quantity is related to. At one level I work out that the telephone quantity is related to an Amazon private procuring account. I take away it.
Then I can create (really re-create) the account I’m creating for Chime. In some unspecified time in the future it says an account with that quantity already exists. So I repeat the method of resetting the password for the telephone quantity — and lo and behold it’s related to the account I’m making an attempt to affiliate it with!
WHAT?!?!?!
That is irritating.
However then I get to the top and over and over it tells me that it could’t confirm my account once I click on the e-mail to confirm it — as a result of it already exists! I imply, I simply created it.
In some unspecified time in the future earlier I referred to as customer support as a result of I couldn’t reset a password on a Chime account as a result of I couldn’t keep in mind what identify I placed on it. It was an account for testing AWS Chime calls previous to sending a gathering out. Customer support despatched me directions to override the truth that an account already exists for an electronic mail when making an attempt to create it. I’m imagined to recreate the account as a result of I can’t keep in mind the identify on the account since I simply used it for Chime calls.
So I determine to attempt to do this with the opposite account I’m making an attempt to arrange that used to exist. However then I get a message that claims that if I’m going by means of the steps regardless of the different account is related to the quantity can be deleted. I’m unsure what they different account is as a result of I simply eliminated it from an Amazon delivery account. Is there one other account apart from that one the place that quantity is in use? I don’t assume so. I believe it’s a battle someway with the account in AWS SSO. However that’s the account I’ve registered with Chime and I don’t need to delete it! Is that going to get deleted?
After going round in circles for hours, I lastly get this error someway:
What the?! This was all working earlier than Amazon. Why once I come again to login is every thing out of the blue damaged? Individuals can’t afford this and if Chime is to be viable it actually simply must not out of the blue begin failing.
And if it does fail — make it clear now to repair it. The above error message is ineffective. I AM the administrator!
I’ve wasted hours of my life making an attempt to easily arrange a video name. I’m not even positive what to do at this level. I want sleep for a gathering tomorrow and appears like I’m not going to get it.
The truth that I’ve an SSO person looks as if I shouldn’t need to create an Amazon account to login.
However individuals I’m sending a video hyperlink to wish to have the ability to login with out being in my listing of SSO customers.
It is a nightmare as a result of I’m making an attempt to prepare for a gathering tomorrow and produce other issues to do apart from troubleshoot Amazon chime. If I used to be establishing a video name in Zoom or GoTo Assembly and even Google Meet it might in all probability simply work.
Discovered this however doesn’t assist as a result of I doubt this subject is within the Amazon Chime logs. However searched round for hours earlier than I even ran throughout this.
I hope Amazon could make this easier!
Simply inform me the way to repair it in easy phrases — with out establishing Energetic Listing or Okta — and I’ll do it. And don’t make me pay for buyer assist to get a solution as a result of this was all working the final time I used it!
Teri Radichel
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