Subject matter experts (SMEs) are critical to your business operations because of their specialized knowledge and skills, but how do you ensure they’re engaged and not burnt out, or even identify who they are? In this release, you’ll see Stack Overflow for Teams improvements that pave the way for a gamified SME experience that will improve your SME engagement and answer rate by motivating both rising and veteran SMEs to share knowledge in a more distributed, recognizable way.
We’ve also made some OverflowAI updates that automate SME knowledge capture and discovery in chat workflows: tag filters can now be used to improve the relevance of Auto-Answer replies and Microsoft Teams customers can also use Auto-Answer to summarize threads into reusable Q&A (this was added to the Auto-Answer App for Slack in the 2024.5 release). OverflowAI is a GenAI-powered add-on to your Stack Overflow for Groups Enterprise subscription (further charges apply).
Subject matter experts (SMEs) in Stack Overflow for Groups are individuals linked to tags they’ve experience for so that they’re notified of latest questions and might present immediate, reliable solutions. Since these tags are sometimes used to categorize data about vital instruments, tasks, and merchandise at your group, the SME workflow is a win-win: It helps you construct an authoritative data base whereas recognizing and defending your most highly-skilled expertise from disruptive repeat questions. This launch contains some small however mighty updates that enhance SME visibility and engagement.
Now you can see what tags different customers are SMEs for on the high of profiles so that you study their area experience quicker and know who to ask for assist.
In case you are designated as a SME for a tag, you’ll now see a modal pop up that makes you conscious of the brand new standing and the way it works.
The Homepage now has a widget that exhibits what tags you’re watching, what tags you’re a SME for, and what questions are unanswered for these tags so you’ll be able to take fast motion. Should you’re not a SME or watching any tags, you will note an empty state that encourages you to look at tags.
You can too see your SME standing on the Homepage tag choice modal that was added within the 2024.3 launch to make tag administration and customization simpler.
OverflowAI is a GenAI powered add-on module to your Stack Overflow for Groups Enterprise subscription (further charges apply).
The Auto-Reply App for Microsoft Groups now makes use of AI to shortly summarize threads into digestible questions and solutions captured in Stack Overflow for Groups to allow them to be verified, up to date, and robotically accessed in Microsoft Groups for the following one who has this query. This expanded performance was additionally added to the Auto-Reply App for Slack within the 2024.5 launch to create a steady knowledge-sharing loop accelerated by each AI and your Stack Overflow for Groups neighborhood, all with out leaving your most popular chat platform.
Tags are foundational to how data is organized and found in Stack Overflow for Groups and can be utilized to customise what data is surfaced to customers. The Auto-Reply App can now be filtered by tags particular to a channel subject so replies are extra related and useful. Tag filters can be found for each Slack and Microsoft Groups.
Quickly, OverflowAI prospects could have one other technique of capturing new data: You’ll have the power to transform useful Enhanced Search summaries into new questions and solutions. Enhanced Search makes use of AI to summarize essentially the most related search outcomes out of your inner Stack Overflow for Groups neighborhood into complete solutions. Should you’re desirous about studying extra about OverflowAI and its options, attain out to your Buyer Success Supervisor or Account Government.
For added particulars on the enhancements above and different updates with the most recent launch, view the 2024.6 release notes.
