Amazon internet providers and Amazon voice assistant Alexa have been again on-line after an outage on Sunday that lasted over three hours. Customers additionally reported points with accessing the Amazon cell app.
Downdetector, the web site that tracks outages reported that Alexa was down for 1000’s of customers in the US, whereas an outage in AWS was reported by tons of of customers. Greater than 16,000 customers reported an outage in Alexa on the peak of the disruption.
Customers couldn’t full the account signup course of and acquired error messages on their billing console.
The billing console is used to handle ongoing funds and cost strategies registered to AWS accounts.
“Between 6:00 AM and eight:23 AM PDT, clients started experiencing errors when trying to entry the AWS signup web page and create new AWS accounts. This problem was resolved and AWS account signup is working usually,” Amazon stated in an announcement.
At 7:41 AM PDT Amazon stated it was investigating a difficulty the place customers trying to entry AWS account signup are receiving error messages. At 9: 22 AM PDT, the signup web page was recovered.
Many customers additionally gave the impression to be going through issues with the voice management capabilities of Alexa, whereas some customers additionally reported going through connectivity points. At present, each AWS and Alexa appear to be working usually.
Earlier outages at AWS
AWS suffered an outage in considered one of its 4 areas within the USA in December 2022. The outage, which lasted for about 75 minutes, resulted in web connectivity points to and from the US-East 2 area.
This was the second outage AWS suffered final 12 months. The primary outage in Ohio on July 28, took down connectivity from AWS EC2 situations, affecting a number of purposes similar to Webex and Zoom.
AWS suffered an analogous outage in 2021 as effectively. Asana, Smartsheet, Trello, and Slack, which host their providers on the AWS cloud, reported issues following the outage. AWS’ personal Chime video assembly app was additionally affected.
A number of outages have been reported this 12 months
Outages have been on an increase in cloud providers this 12 months. Final month, Microsoft’s collaboration suite, Groups, and e-mail service Outlook reported an outage.
Customers confronted points whereas accessing Outlook.com and weren’t capable of ship, obtain, or search emails. Extra performance such because the calendar consumed by different providers similar to Microsoft Groups was additionally affected.
This was the second world outage reported by Microsoft this 12 months. In January, Microsoft had a world outage affecting services and products similar to Microsoft Alternate On-line, SharePoint On-line, and OneDrive for Enterprise together with Groups and Outlook.
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