At this time’s CEOs have three prime priorities for his or her CIOs: enhance the shopper expertise, strengthen IT and enterprise collaboration, and enhance the worker expertise, in keeping with the Foundry 2023 State of the CIO.
There’s actually room for enchancment: 80% of respondents to a Juniper Networks survey stated poor community connectivity interrupts their work, on common, two to 3 occasions per day.
The connectivity problem has a number of prices, together with lowered productiveness and elevated worker frustration. Moreover, community disruption can influence buyer interactions — threatening revenues and aggressive benefit.
Time to get proactive
To cut back connectivity issues, community providers should ship excessive availability and efficiency whereas additionally supplying agility for versatile demand. That may be difficult contemplating that IT groups immediately are sometimes overstretched with the administration of numerous units and functions traversing the community, in addition to guaranteeing safety amid immediately’s advanced cyber-threat panorama.
Synthetic intelligence (AI) applied sciences — reminiscent of machine studying (ML) and pure language processing (NLP) — are easing these duties, whereas additionally delivering community pace, larger operational efficiencies, and different advantages. For instance, NLP has been a big power behind digital community assistants, which may mix information inputs and syntax reminiscent of root causes to predictively determine community points and provide actionable insights for remediation.
The AI-driven community prioritizes and routes visitors. For instance, these capabilities might help guarantee the fitting apps are instantly accessible to the fitting customers and that video calls don’t lag or drop. As well as, AI expertise proactively watches for any community degradation to keep away from points that will trigger enterprise disruption – and worker or buyer frustration.
Wi-Fi will get an AI-driven community increase
A big restaurant chain was encountering some community degradation points that made it troublesome to maintain tempo with enterprise development. The corporate wished to enhance the person expertise – together with the supply of strong Wi-Fi connectivity each inside and out of doors their shops.
They selected to deploy Juniper’s Mist AI answer, which mixes AI, ML, and information science strategies to optimize person experiences. Making it doubly difficult, they launched it right into a retailer at one of many busiest occasions of the 12 months: Thanksgiving. Inside three days of deployment, the system was operating flawlessly, stated their principal community architect.
That preliminary undertaking rapidly rolled right into a five-store pilot, which ran simply as easily because the preliminary launch.
“I’ve by no means seen something prefer it,” stated the community architect. “As a community engineer, you solely ever hear about issues. Nobody ever tells you: ‘Hey, the Wi-Fi is working nice.’” With the Juniper Mist AI deployment, he stated retailer operators and finish customers referred to as the community workforce to say, “thanks for investing within the community.”
“With Juniper’s AI and superior API capabilities, we’ve been capable of leverage automations and integrations which have considerably lowered our Wi-Fi-related incidents,” he added. “Mist AI will get us out of the repetitive, day-to-day troubleshooting duties and permits our enterprise to focus extra sources on strategic initiatives and serving our prospects.”
Remodel your community with AI. Study extra about Juniper Mist AI right here.
Copyright © 2023 IDG Communications, Inc.
