Whereas such an announcement undoubtedly isn’t essentially the most diplomatic technique of expressing an opinion, it’s a assertion that most likely describes one of the best total plan of action for the participant who’s dissatisfied with the product. Gamers ought to give their suggestions in the event that they care in regards to the sport or franchise, however also needs to keep away from having expectations that the corporate will act on that suggestions. In conditions that have an effect on literal thousands and thousands of gamers, there are certain to be conditions the place some gamers love characteristic or content material X and a few can’t stand it. It doesn’t matter what our response to the suggestions, someone goes to really feel betrayed and let down.
Past this, each challenge additionally has constraints on improvement. We’re restricted by the experience of the builders on the group, the variety of out there builders in every self-discipline, the ability of the builders assigned to particular options and content material, and so forth. We are able to’t ship an excellent animation-intensive sport if we will’t rent sufficient certified animators. We are able to’t go over finances. We have to earn sufficient cash to be worthwhile. The unlucky fact is that what one specific group of avid gamers asks for won’t be possible inside our constraints and circumstances.
As a substitute of telling indignant disaffected avid gamers “simply purchase one thing else”, I want to make use of the response “I’m sorry what we provide isn’t to your style. I hope that you simply get pleasure from our subsequent providing extra”. These two statements are functionally and virtually equal – we acknowledge that the sport isn’t to the complaining participant’s style, however the phrasing makes the previous come throughout as dismissive and unnecessarily antagonistic when it actually doesn’t have to be. I prefer it when gamers discover video games they like. I hope that they’ll just like the video games I work on, however I acknowledge that my sport can’t make everyone joyful on a regular basis. I actually hope that the indignant and dissatisfied gamers do discover one thing else that they get pleasure from extra. I feel there’s greater than sufficient negativity on the market already.
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