GIGABYTE has formally introduced that it’s providing an RMA alternative service for customers which have bought one in every of its key mini-ITX fashions for Intel’s twelfth Gen Core collection processors, the Z690I Aorus Extremely. With studies of quite a few customers experiencing compatibility and crashing points when utilizing PCIe 4.0 graphics playing cards on the board’s single full-length slot, GIGABYTE has opened up a particular returns program for particular prospects to supply a alternative board with the actual PCIe Gen 4 situation mounted.
On its web site, GIGABYTE introduced publically that it had investigated studies of consumers experiencing points with the Z690I Aorus Extremely and concluded that the PCIe 4.0 slot is not working as meant. Customers’ elementary issues when utilizing the GIGABYTE Z690I Aorus Extremely got here via a WHEA PCIe error, WHEA being brief for Home windows {Hardware} Error Structure, which is designed to report errors when a system is experiencing instability.
The entrance web page of the GIGABYTE Z690I Aorus Extremely Buyer Trade/Refund Request Type
The ‘particular’ program applies to all of its prospects who bought the Z690I Aorus Extremely, together with the DDR5 and DDR4 variants, from non-third-party retailers akin to Micro Middle. GIGABYTE says this system will run till November thirtieth, 2022, with prospects having the ability to go for both request a alternative board or a refund. After all, some phrases and situations are connected to this, with customers requiring a legitimate serial quantity and a purchase order receipt to point out that they bought this from a qualifying retailer or on-line retailer.
For customers who don’t (or can’t) swap, GIGABYTE has additionally supplied a workaround for the WHEA PCIe error, albeit a suboptimal one. The repair consists of going into the BIOS by urgent both F2 or the Del key throughout submit and forcing the PCIe slot to function at Gen 3 speeds relatively than the defaulted Gen 4 speeds.
The hyperlink to the alternative/refund RMA service is right here: https://member.aorus.com/z690i-aorus-ultra-exchange-refund
Supply: GIGABYTE
