Constructing a profitable on-line enterprise requires a robust relationship between you and your clients. So as to construct and preserve the nice popularity wanted for your small business to final, you want to concentrate on offering glorious customer support persistently.
With most on-line shops operating on WooCommerce, discovering one of the best answer for that turns into considered one of your most vital jobs. That is the place devoted WooCommerce buyer assist plugins come into play.
On this submit, we’re going to have a look at and focus on the 6 greatest WooCommerce buyer assist plugins that may elevate your customer support to a complete new degree.
Do You Want a WooCommerce Buyer Assist Plugin?
WooCommerce is the main eCommerce platform worldwide, powering over 25% of all on-line shops. In case you have a rising eCommerce enterprise primarily based on WooCommerce and also you’re on the lookout for methods to spice up your gross sales and enhance buyer happiness, introducing a WooCommerce buyer assist plugin to your toolset is significant.
There are lots of benefits to utilizing a WooCommerce buyer assist plugin. Listed below are among the many advantages we’ll cowl on this checklist of options:
- Highly effective dwell chat options on your eCommerce retailer.
- Modify the chat window in keeping with your small business wants.
- Get entry to knowledge reporting, analytics, workflow administration, color-coded messages, and many others.
- Provide assist in numerous languages with built-in translations.
- Acquire and analyze buyer suggestions.
- Allow offline messaging for purchasers.
- Create varieties and popups to speak effectively with clients.
- Allow notifications to make sure no buyer question is missed.
The 5 Finest WooCommerce Buyer Assist Plugins
Let’s get proper to it. We’ve carried out our analysis on options particularly catered to offering buyer assist for WooCommerce shops and these are the highest plugins we discovered.
ThriveDesk is a WordPress assist desk software program and a dwell chat answer particularly constructed for eCommerce. You may simply handle your eCommerce web sites, together with options like shared inbox, dwell chat, information base, and WordPress integrations reminiscent of WooCommerce.
ThriveDesk can immediately hook up with WooCommerce and let your eCommerce retailer monitor your clients seamlessly. Its simple interface will let you view your buyer’s order historical past, cancel an order, or situation a refund proper subsequent to the inbox.
The dwell chat characteristic will even permit your clients to trace their order summaries in only a few clicks. With the pre-populated query and reply characteristic, you possibly can even reply to your clients extremely simply. A few of its different outstanding options are multi-store connections, saved replies, a ticketing system, an autoresponder, and many others.
Options
- Buyer historical past
- Efficiency metrics
- Lead assortment
- Cancel an order
- Problem a refund
Pricing
ThriveDesk pricing begins with $15 per consumer monthly which incorporates all the fundamental options like dwell chat, information base, WordPress integrations like WooCommerce Shopify, and many others.
LiveChat is one other nice customer support plugin really useful for each small and enterprise-sized companies. Its AI automated chatbots can generate leads, reply buyer queries, create offline tickets, and chat concurrently throughout numerous channels.
With quite a few integrations, LiveChat can be personalized to retailer buyer knowledge, handle orders, make stock, settle for funds, and rather more. If you wish to drive extra gross sales organically and have interaction with clients steadily, LiveChat is an acceptable alternative for you.
Options
- Automated Routing
- Suggestions Administration
- Auto-Responders
- Queue Administration
- Third-Get together Integrations
- Web site Customer Monitoring
- Efficiency Metrics
Pricing
LiveChat presents 4 pricing plans beginning at $16/month for the Starter plan, going as much as $50/month for Enterprise. Additionally they provide an Enterprise plan which you can contact them about to debate pricing.
Zendesk Assist Suite will let you have interaction together with your clients throughout a number of channels like dwell chat, offline tickets, electronic mail, and social interplay apps. Its customizable AI-powered chatbots can perceive and keep in mind buyer question context and guarantee a greater buyer expertise.
Moreover, Zendesk presents quite a few different out-of-the-box options to handle your buyer assist service seamlessly and effectively together with collaboration instruments, routing, intelligence, information administration, agent workspace, and many others.
Options
- Exercise Dashboard
- Automated Routing
- Suggestions Administration
- Doc Storage
- Workflow Administration
- Proactive Chat
- Predictive Evaluation
Pricing
In another way to the opposite options talked about thus far, Zendesk as its personal service presents a number of plans beginning at $49/month and going as much as $99/month. Along with that, you’ll additionally have to buy the Zendesk for WooCommerce plugin that prices $129/yr.
FreshDesk is a cloud-based buyer care software program. Moreover changing assist requests by numerous platforms like dwell chat, electronic mail, Fb, and many others. Freshdesk additionally presents WooCommerce integration for WooCommerce-based eCommerce web sites.
The AI-powered chatbots information clients in fixing their queries or by connecting them to the suitable skilled in case of advanced conditions. Clients can simply create tickets associated to an order and think about a listing of energetic tickets instantly on the “My Account” display on WooCommerce.
Options
- Appointment Administration
- Communication Administration
- Reporting and Statistics
- Third-Get together Integrations
- Work Order Administration
- Abstract Experiences
Pricing
Equally to Zendesk, FreshDesk is its personal service that gives 4 pricing tiers, starting from free to $79/month. As well as, you’ll additionally want the FreshDesk WooCommerce integration plugin that prices $79/yr.
Assist Scout is a strong and inexpensive buyer assist answer utilized by greater than 12,000 trusted clients like OkCupid, Trello, Mixmax, Yeti, Spindrift, and many others. With ease of use, HelpScout means that you can reply to buyer queries in minutes to create a constructive affect.
The extra options like automation instruments and collaboration instruments make the work simpler. The dwell chat assist not solely helps clients in real-time and guides them to related assist heart articles. You too can use their message characteristic to replace your clients and replace them about new merchandise, companies, and initiatives.
Options
- E-mail Monitoring
- Queue Administration
- Template Administration
- Shared Inbox
- Social Media Integration
- Spam Blocker
- Archiving and Retention
- Response Administration
Pricing
As soon as once more, Assist Scout itself is a SaaS answer that costs both month-to-month or yearly. Its value ranges from $20/yr/consumer to $60/yr/consumer. The WooCommerce Assist Scout integration plugin provides one other $99/yr to your invoice.
Conclusion
All of the above-mentioned WordPress plugins can take you one step nearer to understanding, analyzing, and fixing your buyer issues. These plugins will fulfill your on-line eCommerce retailer wants and enable you to improve your WooCommerce retailer’s income for positive.
Primarily based on our analysis, we’ve discovered ThriveDesk to be essentially the most full built-in answer that requires the least integrations at an inexpensive value.
As customers of Assist Scout ourselves, it’s an in depth second however you do should pay individually for the service itself in addition to the mixing plugin for WooCommerce.
Whichever answer you select, you possibly can’t go improper by including a strong WooCommerce buyer assist plugin to your repertoire, so go forward and decide the answer that’s greatest for you.
